Since 1979, we have helped people grappling with the toughest hardships survive – and then thrive. That’s the heart of our approach: We help communities turn crisis into opportunity. Throughout our history, Mercy Corps has demonstrated innovation, timeliness and the ability to adapt quickly to changing realities.
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 3 years
- Location: Borno
- Job Field: NGO/Non-Profit
General Position Summary
The CVA Program Officer, under the supervision of the Cash and Voucher senior Officer will support the day-to-day implementation of multisectoral cash and voucher assistance activities using systems in place to support cash transfer programming in Northeast Nigeria (Borno state). S/he will work closely with other sectors such as FSL, protection, Nutrition, MEL team, and operations staff (including finance and operations) to ensure that activities are implemented according to schedule, budget and required quality.
Essential Job Responsibilities
- Plan and ensure the effective implementation of CVA activities
- Contribute to all CVA related field work, including community mobilization, beneficiary identification/registration, distributions, and monitoring.
- Ensure that beneficiaries are effectively targeted according to established vulnerability criteria.
- Coordinate payment procedures, including documentation, approval and actual payment.
- Maintain all documentation relating directly to CFW activities required to ensure accountability to the donor, particularly where labor is concerned.
- Oversee administrative matters relating directly to CFW activities: reconciliation, payment schedules, required paper-work and liaison with finance department.
- Maintain all documentation relating directly to cash transfer activities required to ensure accountability.
- Oversee administrative matters relating directly to cash transfer activities including reconciliation with cash-out agents following distributions.
- Contribute to effective program reporting, monitoring and evaluation systems for both internal and external use in coordination with the other program staff.
- Work with the Senior Program Officer – Cash & Vouchers to prepare monthly cash requirement forecast for MPCA, including the purchase service fee for FSP.
- Support orientation for all new staff on CVA.
- Report on any problems encountered in the field such as project participant complaints, local authority interference, and security threats to MC staff and activities. Coordinate with MC Security Officer and Livelihoods Manager on any threats to MC staff and activities; follow up on incidents/security threats in areas of operation.
- Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
- Other duties as assigned.
Strategy and Vision:
- Recognize opportunities to evolve the current humanitarian portfolio into a more effective and impactful portfolio addressing the changing needs of conflict-affected populations.
- Contribute to countrywide strategy development.
Representation and Coordination:
- Identify, build and manage collaborative partnerships with communities, local authorities and other stakeholders.
- Ensure effective coordination with relevant working groups, UN, ICRC and colleagues I/NGO agencies.
Program Management:
- Oversee the implementation of Cash-Based intervention activities and administration of the teams across program field locations.
- Develop activity work plans and manage day-to-day activity implementation.
- Ensure that program implementation is responsive to community needs, meets targets, and is carried out in line with best practices.
- Ensure that beneficiaries are effectively targeted according to vulnerability criteria.
- Establish and maintain effective program reporting, and monitoring and evaluation systems (to track, analyze and report on results) for both internal and external use.
- Integrate community approaches, protection mainstreaming, gender sensitivity and capacity building into all activities as appropriate.
- Ensure program filing system is in place, adheres to internal and donor regulation and filing is regularly maintained.
- Adhere to all MC policies related to security, operations and transport/ logistics information related to programming.
Team Management:
- Supervise, hire, and orient team members, as necessary.
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
- Promote accountability, communicate expectations, and provide constructive feedback via regular performance reviews.
- Provide team members with information, tools and other resources to improve performance and reach objectives.
- Contribute to country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes.
- Identify any gaps or capacity needs within the team and ensure training and capacity building are incorporated into program planning.
Safeguarding Responsibilities
- Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
- Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
- Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.
Finance & Compliance Management:
- Ensure compliance with all donor and Mercy Corps regulations.
Security:
- Ensure compliance with security procedures and policies as determined by country leadership.
- Proactively ensure that team members operate in a secure environment and are aware of policies.
Supervisory Responsibility: NA
Accountability:
Reports Directly to: Cash and Voucher Senior Program Officer.
Works directly with: Field Program manager, MEL Team, Finance, Program and Operation teams
Knowledge and Experience
- BA / BSc in Business Administration, Finance, Economic or any relevant field required.
- 3 years of experience working on the development, implementation, administration and compliance of a field-based humanitarian program and familiar with cash and voucher assistance which include implementing different type Cash assistance intervention.
- Prior experience implementing CVA with electronic platform is required, preferably in conflict settings.
- Experience working with multiple stakeholders to identify beneficiaries according to criteria required.
- Experience with running assessments, monitoring redemption and other learning efforts required.
- Experience representing the organization and its interests to a diverse range of local and international government officials, local civil society organizations, other international organizations, the media and the public.
- Commitment to renewing and maintaining knowledge of best practices.
- Demonstrated training and facilitation experience.
- Ability to work under tight deadlines and simultaneously manage multiple tasks.
- Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
- Strong interpersonal, intercultural and communication skills.
- Excellent oral and written skills and computer skills.
- Fluency in English; fluency in Hausa is required.