LEAD Enterprise Support Company Limited – Our client, Health Maintenance Organization, is recruiting suitable candidates to fill the position below:
Job Title: Call Centre Agent
Location: Alausa, Ikeja – Lagos.
Employment Type: Full-time
Job Summary
- A Health Maintenance Organization in Lagos is seeking a qualified and competent candidate to fill the following position of Call Centre Agent.
Key Responsibilities
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Call clients and customers to inform them about the company’s new products, services, and policies.
- Guide callers through troubleshooting, navigating the company site, or using the products or services.
- Active listening skills for determining customer needs.
- Patience to deal with frustrated customers in a polite, professional manner.
- The ability to follow call scripts, if needed.
- Collaborate with other call centre professionals to improve customer service.
- Provide friendly, courteous service to customers always and ensure they finish their call with you satisfied and happy.
- Escalate customer complaints to the complaints team or management.
- Work in line with company KPIs regarding call volume and service levels.
Job Requirements
- Candidate must be an undergraduate with at least 4 years of working in a customer service role (HMO / Insurance only).
- Strong communication, both written and verbal.
- Great active listening skills.
- Exceptional interpersonal and rapport-building skills.
- A patient and empathetic attitude.
- Strong time management and organizational skills.
- Adaptability and flexibility.
- Comfortable working in fast-paced environments.
- Computer literacy.
- Phone skills, including familiarity with complex or multi-line phone systems.
- In-depth knowledge of a company’s products and/or services.
- Expertise in the customer service area they focus on, such as accounts, sales, technical support, or another area.
Salary
N150,000 and above / Month.
Application Closing Date
28th February, 2025.
How to Apply
Interested and qualified candidates should send their Cs to: lleadesc@gmail.com using the job title as the subject of the email
Or
Click here to apply online