Echolab Radiology is a Diagnostics company that cares through technology. We have changed our brand name from Echo-Scan to Echolab building on our founded experience since 1979 in medical testing and focusing on our vision of being the leader in health care service & the “Provider of Choice” in the Middle East & Africa. Echolab is launched for a new mission to provide world-class practice delivery of diagnostic services in Nigeria. The center is the ultimate one-stop shop where you can get a full range of diagnostic services to investigate a wide range of illnesses and conditions.
We are recruiting to fill the position below:
Job Title: Call Center Officer
Location: Ikeja, Lagos
Job Description
- Manage large amounts of inbound and outbound calls or media correspondence in a timely manner.
- Follow communication “scripts” when handling different topics.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- processing forms, orders and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Utilizing software, databases, scripts, and tools appropriately.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Requirements
- 1 – 2 years of experience as a Call Centre Agent
- Minimum of a HND or BSc in sciences, Management, or related field
- Emotionally Intelligent and culturally sensitive
- Excellent verbal and written communication skills.
- Highly motivated, dynamic, and customer-oriented with the ability to thrive in a competitive and ever-changing environment.
- Ability to multitask, prioritize, and manage deadlines efficiently.
- Good interpersonal relationship
Application Closing Date
17th January, 2025.
Method of Application
Interested and qualified candidates should forward their Curriculum Vitae to: careers@echolab.ng using “Call Centre Agent” as the subject of the mail.