Unified Payment Services Limitedis Nigeria’s premier Payments & Financial Technology company that operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.
We are recruiting to fill the position below:
Job Title: Business Relationship Officer
Location: Lagos
Employment Type: Full-time
Job Objectives
- Proper management of customers to ensure new businesses are won and existing businesses are maintained and grown.
- To provide assistance to team members
Duties & Responsibilities
- Manage relationship with clients to grow the existing business
- Collation of tasks from internal and external Call Notes/Meetings
- Follow up to deliver on commitments made to clients at meetings, using call notes as a guide
- Ensure resolution of clients’ complaints/requests within agreed SLA.
- Ensuring that no receivable stays beyond 30 days with client
- Trending banks’ Reporting needs and proactively ensuring that banks subsequently get such reports without prompting
- Preparation of Request for Implementation (RFIs), Project Request Forms (PRFs) and Project Definition Documents (PDDs)
- Follow up to get sign offs on PRFs, RFIs and PDDs internally
- Collation, updating, tracking and preparation of clients’ birthdays and yuletide gift items
- Delivery of birthday and Yuletide Gifts to clients
Key Performance Indicators
- Increasing Market share with clients based on agreed KPIs.
- Updating and follow up on deliverables to clients within agreed timelines/SLAs
- Prompt attendance to/closure of clients’ requests.
- Follow up on Helpdesk and relevant support teams to ensure all reported issues are resolved within agreed SLA.
- Follow up with client(s) to ensure receivables are settled within 30 days
- Preparation of Request for Implementation (RFIs), Project Request Forms (PRFs) and Project Definition Documents (PDDs) and sign-off of the same within 24hrs of request.
- Collation of client Birthday lists, advisement and preparation of clients’ birthday and yuletide gift packages a day before the birthday.
Job Requirements
- University Education: Bsc (2:1 or 2:2) or HND (Upper Credit) in any course
- Others: Professional Qualifications – added advantage.
Knowledge:
- Marketing and or sales experience/knowledge
- Prior experience in the financial industryadded advantage.
- Good knowledge and practice of relationship/key account management
- Card/Payment industry knowledge – added advantage.
Skill / Competencies:
- Computer skills (Microsoft Word, Excel and PowerPoint – mandatory)
- Good interpersonal skills.
- Critical reasoning and analytical abilities
- Good writing and oral communication & presentation skills
- Ability to work with minimal supervision
- Good problem solving skills
- Ability to work under pressure.
Application Closing Date
31st July, 2025.
How to Apply
Interested and qualified candidates should send their Applications to: opeoluwa.oluyemi@up-ng.com using the Job Title as the subject of the mail.