Domeos Resources International – Our client, a key player in the Hospitality sector, is recruiting to fill the position below:
Job Title: Business Manager
Location: Abuja (FCT)
Reports to: CEO
Direct Reports: Hygiene Officer (Cleaner); Chef; Front Desk or Guest Relations Officer; Security Personnel
Main Function
- The Business Manager will oversee the daily operations of the Airbnb apartment business, ensuring its profitability, guest satisfaction, and smooth execution of all operational activities.
- This role requires a strategic thinker with strong organizational skills to manage staff, optimize resources, and grow the business.
Role Responsibilities
Strategic Management:
- Develop and implement business strategies to maximize revenue and occupancy.
- Monitor market trends and competitor performance to identify opportunities for growth.
- Work with the CEO to set short- and long-term goals for the business.
Operations Management:
- Oversee daily operations, including check-ins, check-outs, and guest communication.
- Ensure all properties meet the highest standards of cleanliness, maintenance, and safety.
- Coordinate property repairs, upgrades, and preventive maintenance with contractors contractors.
Financial Oversight:
- Manage budgets, monitor expenses, and prepare financial reports.
- Track and analyze revenue streams, including bookings, cancellations, and additional services.
- Ensure accurate record-keeping for tax and regulatory compliance.
Staff Management:
- Oversee the daily activities of all team members, including the Hygiene Officer, Chef, Security and Maintenance Personnel.
- Provide clear direction and allocate tasks to ensure efficient operations and conduct regular check-ins with staff to address challenges and maintain high performance.
- Serve as the primary point of contact for addressing employee concerns and resolving conflicts.
Guest Experience:
- Ensure exceptional guest service by promptly addressing inquiries and resolving complaints.
- Monitor guest feedback on platforms like Airbnb and implement improvements.
- Create memorable experiences by curating personalized services and offerings.
Marketing and Branding:
- Manage online listings and ensure accurate property descriptions and appealing visuals.
- Collaborate with marketing professionals to increase brand visibility and bookings.
- Develop promotional campaigns to attract guests during peak and off-peak seasons.
Competencies / Skills
- Bachelor’s Degree in Business Management, Hospitality, or a related field.
- Minimum of 5 years in business management, hospitality, or related roles.
- Experience managing short-term rental properties is an advantage.
- Behavioural Qualities/Other Competences
- Strong leadership and team management abilities.
- Excellent communication and customer service skills.
- Proficiency in property management software and Microsoft Office Suite.
- Financial acumen and problem-solving capabilities.
Personal Attributes:
- High level of integrity and professionalism.
- Attention to detail and strong organizational skills.
- Ability to work under pressure in a fast-paced environment.
Application Closing Date
11th January, 2025.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: recruitment@domeoresources.org using “Business Manager AirBnB” as the subject of the mail.
Note: Only shortlisted candidates will be contacted.