Bumpa is redefining commerce in Africa by building the infrastructure that is powering digital commerce on the continent for small business owners (SBOs). Commerce is becoming ever more digital, the way we sell, buy and exchange value is changing faster than ever. Buyers want more convenient ways to buy, pay for products/services, and engage businesses while Sellers want more control over how they sell, manage their business, engage their customers and collect customer data.

We are recruiting to fill the position below:

Job Title: Bumpa Specialist – Customer Support

Location: Nigeria
Employment Type: Full-time

 

Job Summary

• As a Bumpa Specialist, you will be a frontline product expert and trusted partner to our merchants.
• This role goes beyond answering questions; you will investigate issues, resolve them with speed and clarity, educate merchants, and guide them to success using Bumpa.
• You’ll use your deep understanding of our product to deliver specialist-level support, helping merchants set up their stores, activate payment tools, process orders, integrate social commerce, and uncover the full value of Bumpa features.
• Every interaction is an opportunity to create impact. You’ll be expected to demonstrate ownership, a passion for the merchant experience, and problem-solving excellence.
• Your goal is simple but powerful: make it easy for merchants to succeed and grow with Bumpa.

Responsibilities

• Deliver responsive support across email, chat, social, WhatsApp, and calls
• Troubleshoot merchant issues with clarity, investigation, and root-cause thinking
• Educate merchants on how to use Bumpa features to grow their business
• Guide merchants to activation milestones: store setup, product upload, payment activation, orders, and sales
• Proactively identify product gaps or recurring issues and escalate with clear documentation
• Collaborate with Product, Engineering, and Growth teams to improve merchant experience
• Track and update support tickets using Freshdesk and internal tools
• Maintain high CSAT, response, and resolution performance
• Be a Bumpa product specialist, your knowledge should build confidence with merchants
• Turn conversations into upsell or conversion opportunities where valuable
• Preparing reports on weekly support trends
• Any other task or project assigned by your Line Manager

Requirements

• Bachelor’s Degree in any related field.
• 2-3 years of experience as a Customer Support Specialist or similar role
• Strong technical knowledge
• Critical thinking and organization skills
• Self-starter, entrepreneurial, proactive, hungry, passionate, tech-savvy, & quick to learn
• Strong interpersonal and communication skills (both verbal and written). You’re able to explain concepts clearly and concisely
• Desire to work closely with customers in sometimes tough situations
• Experience using Freshdesk, CRM tool, Slack, and Google Suite would be an advantage. 
• Excited to pursue revenue retention and customer health targets that will fuel Bumpa’s growth.
• Able to build client relationships quickly 
• Experience with process design and improvement
• Interested in building a career with a growth-oriented company

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online