Elizabeth Maddeux provides a range of human resources solutions designed to empower your workforce, enhance technical proficiency, refine soft skills, and accelerateorganizational growth for better impacts by enhancing organizational dynamics through a well-rounded and robust human resource intervention.
We are recruiting to fill the position below:
Job Title: Branch Manager
Location: Uyo, Akwa Ibom
Employment Type: Full-time (Onsite)
Role Overview
- A strategic, motivated, and results-driven Branch Manager to lead operations at the Uyo branch.
- The successful candidate will be responsible for driving sales growth, ensuring operational efficiency, overseeing office procurement, supervising teams across multiple departments, and providing robust leadership.
- The Manager will report directly to the Managing Director (MD) and develop strategies for continuous improvement in sales, customer satisfaction, and operational processes.
Key Responsibilities
Sales and Business Development:
- Develop and implement sales strategies to achieve revenue targets and expand the client base.
- Identify, assess, and pursue new business opportunities and partnerships to drive market growth.
- Analyze market trends and customer needs to adapt products and services, ensuring competitive positioning.
- Monitor sales pipelines, track team performance, and generate actionable reports to meet goals.
- Conduct regular sales meetings and training sessions to align the team with business objectives.
Operational Management:
- Oversee daily operations, ensuring all activities align with company policies and regulatory guidelines.
- Manage office procurement and ensure necessary supplies, tools, and technology are available for seamless operations.
- Supervise the Academy as well as the trading, customer service, and sales units to ensure consistent service delivery and performance excellence.
- Coordinate workflow between departments to optimize efficiency and minimize operational delays.
- Ensure branch compliance with all legal, financial, and operational regulations.
Reporting and Performance Monitoring:
- Develop and submit detailed weekly and monthly performance reports, including sales outcomes, operational challenges, and market insights, to the MD.
- Analyze data to identify areas for improvement and track key performance indicators (KPIs).
- Generate and present performance insights during management reviews to inform strategic decisions.
Budget and Financial Management:
- Develop and manage branch budgets, ensuring optimal resource allocation and cost control.
- Monitor financial performance and initiate corrective measures to stay within budget limits.
- Handle expense management, approvals, and reconciliation processes for the branch.
Leadership and Team Development:
- Provide clear direction, support, and leadership to all branch staff to foster a collaborative and productive environment.
- Lead recruitment, onboarding, and continuous development of team members.
- Set clear performance expectations, conduct regular evaluations, and provide constructive feedback.
- Cultivate a positive workplace culture aligned with the company’s mission and values.
Customer Engagement and Relationship Management:
- Build and maintain strong client relationships, ensuring customer satisfaction and loyalty.
- Resolve customer concerns promptly and effectively, enhancing customer experiences.
- Provide expert advisory services on forex trading products and strategies.
Risk and Compliance Management:
- Monitor and manage operational risks, ensuring adherence to regulatory standards and internal controls.
- Ensure proper documentation, reporting, and filing to comply with local and international regulations.
- Implement measures to mitigate potential risks in trading and operational processes.
Required Qualifications
Education & Experience:
- Minimum of a bachelor’s degree in Business Administration, Finance, Economics, or related field.
- At least 5 years of managerial experience with 3 years in a forex trading company is mandatory.
- Must reside in Uyo, Akwa-Ibom and be familiar with the business terrain
- Candidate should be female preferably for gender balance.
Technical and Professional Skills:
- Extensive knowledge of forex markets, trading platforms, and industry regulations.
- Strong leadership, decision-making, and problem-solving capabilities.
- Proficiency in CRM systems, financial reporting, and operational management tools.
- Excellent analytical and budgeting skills.
Soft Skills:
- Strong interpersonal, negotiation, and communication skills.
- High level of integrity and professionalism.
- Ability to work under pressure and meet tight deadlines.
Benefits
- Competitive salary (N100,000 – N150,000 monthly)
- Incentives: Attractive commission structure and performance bonuses
- Performance bonuses
- Professional development and career growth opportunities.
Application Closing Date
16th February, 2025.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: elizabethmaddeuxconsult@gmail.com using “Branch Manager – Uyo” as the subject of the mail.