The World Food Programme is the food assistance branch of the United Nations and the world’s largest humanitarian organization addressing hunger and promoting food security. WFP is part of the United Nations system and is voluntarily funded. Born in 1961, WFP pursues a vision of the world in which every man, woman and child has access at all times to the food needed for an active and healthy life. We work towards that vision with our sister UN agencies in Rome — the Food and Agriculture Organization (FAO) and the International Fund for Agricultural Development (IFAD) — as well as other government, UN and NGO partners. On average, WFP reaches more than 80 million people with food assistance in 82 countries each year. 11,367 people work for the organization, most of them in remote areas, directly serving the hungry poor. To learn more, watch the video outlining our mission, read our Mission Statement and our 2013 Annual Performance Report or download the Infographic.
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Borno
- Job Field: Aviation / Airline
JOB PURPOSE
To provide and/or oversee a range of coordination, administrative, and technical activities that support the delivery of a safe and effective air service to the humanitarian community.
KEY ACCOUNTABILITIES (not all-inclusive)
- Provide operational coordination and technical support for air operations, ensuring compliance with WFP standards, including risk management processes, to support safe and effective air operations for humanitarian community.
- Liaise with airport officials, other local authorities and external parties in order to obtain necessary clearances, documentation and authorisations required for air operations.
- Carry out pre-flight actions to ensure that all registered passengers and cargo are duly carried on the flight in coordination with crew to ensure safe flights.
- Collate all post-flight documentation in order to confirm flights have taken place in compliance with established conditions and, occasionally, review and evaluate the performance of air operators.
- Resolve or escalate operational problems, using initiative, liaising with all parties, and navigating complex security landscapes, to ensure their timely resolution in adherence with WFP standards.
- Support negotiation of local service contracts in order to establish effective partnerships on optimal terms and conditions facilitating air operations.
- Research and analyse data, and produce technical reports that enable decision-making and support planning, execution and reporting in order to ensure contractual performance.
- Update and further develop existing databases and records, ensuring that relevant information is accurate, organised and available for others to access, and supports reporting requirements.
- Respond to customer queries, following standard processes and obtaining guidance or escalating as required, to ensure timely resolution of all enquiries with a high standard of client service.
- Build relationships with internal counterparts, in order to support the alignment of aviation activities with wider programmes and ensure a coherent approach to air operations.
- Supervise the work of other staff, providing practical advice and guidance, to ensure individual and team objectives are delivered to agreed standards and deadlines.
- Make evidence-based recommendations, and support process reviews and improvements in methods and practices, in order to maximise the performance of air operations and related activities.
- Establish or maintain minimum procedures necessary to ensure a sound safety management system for the conduct of air operations.
- Follow standard emergency preparedness practices to support WFP to quickly respond in its core areas at the onset of a crisis.
OTHER SPECIFIC JOB REQUIREMENTS
- This section is optional to describe additional responsibilities & knowledge required for the specific job
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
- Experience in dispatching flights from uncontrolled airfields.
- Experience in interpreting operational flight plans.
- Experience in fuel planning, fuel management and supervising refuelling operations.
- Experience in airside operations and marshalling procedures.