Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.
We are recruiting to fill the position below:
Job Title: Account Specialist
Location: Lagos
Empoloyment Type: Full-time
About The Role
- As an Account Specialist, you’ll be responsible for nurturing relationships with our Bolt Business clients, ensuring their ongoing success and satisfaction.
- You’ll manage a portfolio of SME/SMB accounts, identify growth opportunities, and collaborate across teams to provide tailored solutions.
- This is a high-impact role where communication, strategic thinking, and execution go hand-in-hand.
Main Tasks and Responsibilities
- Manage a portfolio of existing Bolt Business clients to ensure retention and satisfaction.
- Respond to client queries via email, phone, and other channels in a timely manner.
- Create account plans aimed at growing volume and value, including upselling new features.
- Collaborating with the Sales team to acquire, onboard new clients, and manage existing ones.
- Work with international teams to address local client needs and issues.
- Identify and implement scalable solutions to drive portfolio growth using automation and multi-channel communication.
About You
- You have 1+ years of experience in account management, customer success, or sales roles.
- You excel in communication, both written and verbal, and are confident interacting with a variety of stakeholders.
- You have strong relationship management skills and are highly organized in managing tasks and priorities.
- You’re a proactive problem-solver with a customer-first mindset and a sense of ownership.
- You have experience with account planning and identifying upsell opportunities based on client needs.
- You are comfortable working with international, cross-functional teams and thrive in a fast-paced environment.
- You are familiar with CRM systems (e.g., Salesforce) and automation tools – experience is a plus.
- You’re fluent in English.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online