Owens and Xley is a Small Business Advisory and Consulting Company in Lagos, Nigeria. Our services include of Small Business Startup and Set up, Business Plan preparation, Business Process Design and Business Strategy Formulation. We know the role good planning plays in any business and its associated costs; and the initial capital challenges faced by a small business which is why we have developed solutions which ensure that small business owners have access to technical skills but at a fraction of the cost.
We are recruiting to fill the position below:
Job Title: Regional Manager
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Description
- The Regional Manager is responsible for the back and front end of all outlets.
- The manager coordinates overall operations and ensures that the outlets are working efficiently and effectively.
- They serve as the interface between the outlets and other departments, i.e., bakery, logistics, and operations.
Responsibilities
- Monitoring and training staff to ensure uniformity in service and presentation across
- all outlets
- Ensure company is represented correctly and standards are upheld
- Supervising Coordination of daily front and backend operations of all outlets
- Recruiting and training outlet staff
- Establish outlet employees KPIs, schedules and policies
- Ensure staff comply to all health and safety regulations
- Manage all operations to the highest standards
- Design menus with the Creative Director and ensure all outlets are in-line with these menus
- Create reports regarding sales and productivity and give recommendations accordingly.
- Coordinate supplies ordering and delivery for store operations
- Conduct store visits to check on operations and compliance
- Identify customer’s needs and respond proactively to concerns
- Preserve excellent levels of internal and external customer service
Key Performance Indicators
- Restaurant staff performance
- Restaurant outlet maintenance
- Stock availability at outlets
- Consumer Feedback
Qualifications
Preferred Qualifications:
- Degree in Business Admin or Hospitality related fields
- Management and Financial management skills
- Restaurant/Service industry formal training
Key Skills and Experience:
- Leadership skills
- Coordinated
- Ability to work under pressure
- Internal motivation
- Attention to detail
- Ability to implement feedback
- Ability to take initiative
- Basic Finance Knowledge
Required Qualifications:
- Experience working at a similar establishment
Reporting Relationships:
- Functional reports to: Head of Operations
- Supervisees: All store front-end staff, Store Managers, and Team Leads.
Application Closing Date
10th Septemebr, 2025.
How to Apply
Interested and qualified candidates should send their CV and Cover letter to: recruitment@owensxley.com using the Job Title as the subject of the email.