M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
We are recruiting to fill the position below:
Job Title: Head, Business Management
Location: Lagos
Employment Type: Full-time
Department: General Management
Description
- We are looking for a Head, Business Management to join our Nigeria leadership team as we accelerate growth and drive operational excellence across our diverse business functions.
Role Summary
- The Head of Business Management serves as a senior strategic partner to the General Manager and departmental leaders, driving operational excellence and business transformation across all key functions.
- This senior leadership role combines strategic oversight with hands-on operational excellence expertise, leading high-impact transformation initiatives while serving as an incubator for new business lines and verticals.
What You’ll Do
Strategic Business Support:
- Serve as strategic partner to the General Manager on business-critical initiatives and transformation projects
- Manage MNO & OEM relationships, review partnership performance, and address operational partnership issues
- Monitor marketing performance and ensure alignment with acquisition and retention objectives; review marketing activities and ensure brand consistency across channels
- Lead market-wide business intelligence and analytics initiatives, developing comprehensive dashboards and KPI frameworks
- Drive data-driven decision making through advanced analytics, performance modelling, and predictive insights
- Provide interim senior leadership during transitions, organizational changes, or strategic pivots
Cross-Functional Operational Excellence & Performance Optimization:
- Conduct where required deep-dive operational assessments across key functions, including Customer Care, Retail & Logistics, Customer Retention, and Sales to diagnose inefficiencies and performance gaps
- Partner with department heads to design and implement comprehensive solutions for operational challenges and performance optimization
- Lead analytics and pricing optimization strategies to drive revenue management and business intelligence capabilities
- Lead regional implementation and monitoring of fraud prevention strategies in coordination with the global Center of Excellence
- Optimize cross-functional processes and eliminate operational silos to enhance overall business performance
Project Leadership & Innovation Incubation:
- Manage critical strategic projects, including new product launches, market expansion initiatives, and Friends & Family programs
- Lead incubation and development of new business lines and revenue verticals for Kenya operations
- Own complex transformation projects and business innovation initiatives requiring senior-level stakeholder management
- Drive innovation strategy, new revenue stream development, and change management at the senior leadership level.
What You’ll Need
- Bachelor’s degree in business administration, Operations, Project Management, or related field
- 7-10 years of progressive experience in senior management, transformation, or general management roles
- Strong background in business intelligence, analytics, and data-driven decision making
- Proven track record leading large-scale business transformation and operational excellence initiatives.
Key Competencies:
- Senior-level strategic thinking with strong execution capabilities
- Business transformation and operational excellence expertise at enterprise scale
- Executive presence and ability to influence and lead at all organizational levels
- Advanced commercial acumen with revenue optimization experience
- Change leadership and complex program management at the senior leadership level
What We Offer
- A mission-driven environment where your work creates real impact across Nigeria.
- Unparalleled leadership development through rotational exposure to all key business functions.
- Direct partnership with senior leadership on strategic, business-critical initiatives.
- An opportunity to work with high-performing, international teams across Africa.
- Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment.
- Clear pathway to senior leadership within our expanding Ghana operations.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online