Biz Afric Solutions – Our client is a new private hospital that provides sustainable, efficient, and high-quality healthcare through integrated outpatient, inpatient, emergency, maternity, and diagnostic services.
They are recruiting to fill the position below:
Job Title: Front Desk Officer
Location: Lagos
Employment Type: Full-time
Job Summary
- The Front Desk Officer will serve as the first point of contact for patients, visitors, and guests, ensuring a professional, welcoming, and efficient reception experience.
- The role involves managing patient inquiries, coordinating appointments, and supporting administrative processes while upholding the hospital’s standards of service and confidentiality.
Key Responsibilities
- Greet and attend to patients and visitors courteously and professionally.
- Manage patient check-ins, registrations, and appointment scheduling.
- Answer incoming calls, respond to emails, and direct inquiries to the appropriate departments.
- Provide accurate information about hospital services, specialists, and facilities.
- Ensure smooth coordination between reception and clinical departments to reduce patient wait times.
- Maintain an organized and clean reception area.
- Verify patient information and update hospital records as required.
- Process payments for consultations and services, issuing receipts where necessary.
- Handle patient complaints and feedback professionally, escalating when appropriate.
- Ensure compliance with hospital confidentiality and data protection policies.
Qualifications & Requirements
- OND, HND, or Bachelor’s degree in any relevant field.
- Previous experience in a front desk or customer service role, preferably in healthcare.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office Suite and basic hospital information systems.
- Excellent organizational skills and attention to detail.
- Ability to remain calm and professional under pressure.
Working Conditions:
- Shift-based work, including evenings, weekends, and public holidays.
- High interaction with patients, families, and medical staff in a fast-paced environment.
Salary
N150,000 – N200,000 / month.
Application Closing Date
31st August, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online