Zibac Consulting – Our client is a fast-growing contemporary fashion brand in Lagos, known for curating stylish, high-quality pieces tailored for modern man. With a commitment to excellence, personalized service, and trendsetting designs, the brand is expanding its retail and e-commerce operations to meet growing customer demands.
They are recruiting to fill the position below:
Job Title: Operations Manager
Location: Lekki, Lagos
Employment Type: Full Time
Who You Are
- You are an experienced operations professional with a strong background in retail, logistics, or inventory management—ideally within the fashion or lifestyle sector.
- You’re proactive, organized, and analytical, with a flair for structure, team leadership, and continuous process improvement.
- You thrive in dynamic environments and know how to keep retail operations running efficiently and profitably.
What You’ll Do
Retail Operations & Oversight:
- Oversee day-to-day operations across all sales channels (physical store and online).
- Manage stock levels, inventory controls, and product restocking.
- Supervise retail staff and ensure consistent adherence to company standards.
Process Development & Optimization:
- Implement and maintain standard operating procedures (SOPs) across all departments (sales, customer service, inventory, delivery).
- Monitor operational performance and suggest improvements to increase efficiency and customer satisfaction.
Vendor & Logistics Coordination:
- Manage vendor relationships and ensure timely procurement of materials.
- Oversee order fulfillment, logistics, and delivery processes.
Team Management:
- Lead and mentor in-store and operations teams.
- Oversee scheduling, performance reviews, and team development.
Reporting & Analysis:
- Track sales, inventory turnover, and customer feedback.
- Provide weekly and monthly operational reports to management with insights and recommendations.
Customer Experience:
- Ensure excellent in-store and post-sale customer experiences.
- Work with customer service teams to address escalations and improve processes.
Requirements
- 4–5 years of experience in operations, with at least 2 years in a managerial role.
- Background in fashion is a strong advantage.
- Strong organizational, analytical, and leadership skills.
- Proficiency in Excel, POS systems, inventory management software, and Google Workspace.
- Excellent communication and problem-solving skills.
- Ability to thrive in a fast-paced and evolving environment.
Salary
N500,000 monthly (Net)
Application Closing Date
26th August, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online