Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.
We are recruiting to fill the position below:
Job Title: Customer Relationship Officer
Location: Abuja (FCT)
Employment Type: Full-time
Job Summary
- We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans.
- The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth.
Key Responsibilities
- Serve as the primary point of contact for customers with active loans, providing ongoing support and communication.
- Monitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency.
- Build and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing.
- Address client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions.
- Collaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks.
- Provide feedback to management on client needs, market trends, and potential credit risks.
- Maintain accurate records of customer interactions, repayments, and follow-up actions.
Qualifications & Experience
- Bachelor’s Degree in Finance, Business Administration, or a related field preferred.
- 1 – 2 years of experience in credit management, customer relationship management, or collections within a financial institution.
- Strong interpersonal and communication skills with a customer-centric approach.
- Ability to analyze loan accounts and identify payment issues proactively.
- Good problem-solving skills and ability to handle difficult situations tactfully.
- Proficient in using CRM systems and loan management software.
Salary
N150,000 Gross.
Application Closing Date
16th July, 2025.
How to Apply
Interested and qualified candidates should forward their CVs to: cv@ascentech.com.ng using the Job Title as the subject of the mail.