Pharmarun is an on-demand platform providing fast and easy access to medication. We do this by finding, financing and delivering medication to users.
We are recruiting to fill the position below:
Job Title: Pharmacy Fulfillment Associate
Location: Lagos
Employment Type: Full-time
Job Description
- Pharmarun is seeking a proactive and organized Pharmacy Fulfillment Specialist to manage relationships with our partner pharmacies and ensure smooth and efficient order fulfillment.
- This role is essential to maintaining strong pharmacy partnerships and ensuring customer satisfaction by coordinating timely and accurate delivery of healthcare products.
Key Responsibilities
- Pharmacy Relationship Management: Serve as the primary point of contact for partner pharmacies, addressing inquiries, providing support, and ensuring satisfaction.
- Order Fulfillment Oversight: Coordinate with pharmacies to confirm order details, including pricing and availability, and ensure timely fulfillment of all requests.
- Customer Service for Pharmacies: Respond to pharmacy concerns, resolve order-related issues, and maintain positive communication to support long-term partnerships.
- Inventory Coordination: Collaborate with pharmacies to monitor stock levels, address stock-outs, and ensure accurate product listings on the Pharmarun platform.
- Performance Tracking: Analyze pharmacy performance metrics, including order turnaround time and fulfillment accuracy, and provide actionable feedback for improvement.
- Problem Resolution: Quickly identify and resolve fulfillment challenges, escalating issues as necessary to maintain service standards.
- Compliance Management: Ensure all pharmacy operations comply with relevant regulations and internal standards.
Qualifications
- Experience: 2+ years in pharmacy operations, supply chain management, or a customer service role in the healthcare sector.
- Education: Bachelor’s Degree in Pharmacy, Business Administration, or a related field.
Skills:
- Strong organizational and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Customer service expertise with a solution-oriented mindset.
- Proficiency in Microsoft Office and inventory/order management tools.
Attributes:
- Detail-oriented and highly organized.
- Strong interpersonal skills for managing pharmacy relationships.
- Proactive and adaptable in handling operational challenges.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online