Max Drive – We are a team of passionate people and a leading technology-enabled company driven by a vision to solve the mobility challenges in Africa. We want to get people and goods to their destinations hitch-free. It is personal for us because we understand the frustration of epileptic transportation. We are making mobility safe, affordable, accessible, and sustainable through the deployment of high-performance technologies and operators.
We are recruiting to fill the position below:
Job Title: Driver Experience Officer
Location: Lagos, Nigeria
Job type: Contract (On-site)
Department: EV Operations
Job Description
- We seek a dedicated and empathetic Driver Experience Officer to enhance the experience of our Champions (drivers) by building strong relationships, resolving issues proactively, and ensuring seamless operational support.
- The ideal candidate will be a problem-solver with excellent communication skills, capable of acting as a trusted liaison between drivers and internal teams.
- You will play a key role in ensuring our drivers feel supported, heard, and valued.
Responsibilities
What will you do:
- Build strong, positive relationships with drivers to foster trust and long-term engagement.
- Ensure driver satisfaction through timely issue resolution and consistent communication.
- Proactively identify and address concerns before they escalate into formal complaints.
- Provide ongoing support beyond problem-solving, including:
- Clarifying operational policies and procedures
- Offering performance guidance
- Advocating for driver needs within the organization
- Work cross-functionally with technical and maintenance teams to deliver smooth and efficient operational support to drivers.
- Monitor and track driver feedback, concerns, and support outcomes using appropriate tools (e.g., CRM systems).
- Escalate recurring or systemic issues to relevant internal teams for resolution and improvement.
- Contribute to initiatives that improve the overall driver experience.
Requirements
- Minimum of Higher National Diploma (HND) in any relevant field.
- Minimum of 2 years in customer service or customer success.
- Experience in the telecoms, logistics, or e-commerce industries is highly preferred.
- Relevant customer service or operations training is an advantage.
- Strong interpersonal and communication skills
- Ability to anticipate and resolve problems quickly and effectively
- Detail-oriented with strong organizational skills
- Tech-savvy and comfortable using support or ticketing systems
- A team player with the ability to collaborate across departments
Benefits
The MAX Work Environment:
- Drive: We are building a team where everyone is a leader and therefore runs on internal motivation
- Empathy: We have a clear understanding of the problem we are trying to solve and its impact on Africans; we are committed to providing a lasting solution.
- Humility: We are committed to continuous learning and improvement. We learn, unlearn, and relearn
- Initiative: We welcome novel ideas and encourage creativity
- Diligence: We take great pride in our work.
- Candor: We value open and honest communication
- Collaboration: We are a team of passionate, innovative optimists, solving challenging problems and creating an impact.
- Bias for Technology: We automate everything
What You’ll Get:
- Competitive pay & benefits
- Flexible work and hybrid working model
- Unrivaled Learning and Development
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online