Kennedia Consulting is a cost-effective and professional HR Service firm in West Africa region. We are a company that provides qualitative consulting and outsourcing services to our esteemed clients and have continuously kept ourselves “ahead of the curve”. Our innovative solutions run across areas of Personnel Outsourcing, Recruitment, Training, Business Process Outsourcing (BPO) & Taxation Services.
We are recruiting to fill the position below:
Job Title: Call Center Agent
Location: Lekki – Oniru, Lagos
Summary
- Are you a great communicator with a passion for customer service? Join our dynamic team as a Contact Centre Agent and be the voice of our brand, helping customers with their inquiries and delivering excellent service.
Responsibilities
- Handle inbound and outbound customer calls professionally
- Respond to customer inquiries, complaints, and requests promptly
- Provide accurate information about products and services
- Log interactions and follow up on unresolved issues
- Escalate complex issues to the appropriate departments
- Meet performance targets for response time, call quality, and customer satisfaction
- Maintain a positive and helpful attitude at all times.
Requirements
- Minimum of a B.Sc (Second Class Lower) from a recognized institution
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Must reside in or have easy access to Lekki or Oniru.
Benefits
- Pay: N101,000 Monthly (N150,000 after 3 months)
- Incentives: Leave Allowance, 13th Month Pay, Performance Bonuses, Pension and HMO cover.
Application Closing Date
4th July, 2025.
How to Apply
Interested and qualified candidates should send their CV to: victoria.skinn@kennediaconsulting.net using the Job Title as the subject of the mail.
Or
Click here to apply online