FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the position below:
Job Title: SME Field Recovery, Team Lead
Location: Lagos
Employment Type: Full-time
Job Summary
- We are seeking a competent Team Lead for the SME team to support the team in achieving its target of contacting clients and collecting outstanding payments. You will strike a balance between maintaining trustworthy relationships and ensuring timely payments.
- You should exhibit professionalism and trustworthiness.
- You should have excellent communication and negotiation skills, as well as an ability to guide and lead a team of Collectors.
Responsibilities
- Training and coaching of tele and field collections specialists
- Driving the performance of the Collections team
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Handle escalations from customers and collections specialists
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Monitor field recovery activities
- Ensure productivity from the collections specialistst
Requirements
- A minimum of 3 years of experience in a similar domain with at least 1 year of dedicated experience as a Team Lead
- Knowledge of billing procedures and collection techniques (e.g., skip tracing and field recovery)
- Familiarity with laws related to debt collection (e.g., FDCPA)
- Working knowledge of MS Office (Intermediate level user) and ability to query databases (SQL) is a huge advantage
- Comfortable working with targets
- Patience and the ability to manage stress
- Hands-on experience in managing teams
- Excellent communication skills (written and oral)
- Highly skilled in negotiation
- Problem-solving skills
- Data analysis skills
- Highly intellectual (at least a 2:2 or its equivalent).
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Recruitment Process
- A screening call with the Senior Recruiter: 30 minutes
- Technical interview with the Hiring Manager: 30 minutes.