Palmpay is a leading digital lending platform in emerging markets, on a mission to democratize access to credit for MSMEs. With hundreds of millions in loans processed and thousands of merchants served monthly, we’re scaling fast, and you’ll play a critical role in building our credit engine from the ground up.
We are recruiting to fill the position below:
Job Title: Credit Verification Specialist
Location: Ikeja, Lagos
Job type: Fill-time
Role Purpose
As our inaugural Verification Specialist, you will:
- Build Palmpay’s end-to-end credit verification engine—from live application processing to SOP playbook and training.
- Execute high-quality KYC, document and field verifications to keep our loan book healthy.
- Coach the first cohort of Verification Officers, embedding your processes and quality standards into a scalable function.
Key Responsibilities
Hands-On Verification:
- Process loan applications daily (KYC, ID/CAC/BVN checks, digital data validation).
- Coordinate field visits with agents for on-site photo captures, inventory spot-checks, and basic bookkeeping walkthroughs.
Process Design & Documentation:
- Draft, version-control and maintain SOPs covering every verification step.
- Create clear workflow maps, define handoff points, and document everything.
Quality Assurance & Iteration:
- Audit verifications daily for errors or fraud signals.
- Log exceptions, perform 24-hr root-cause analyses, and update SOPs to close gaps.
Cross-Functional Partnership:
- Embed CBN KYC/AML rules into all workflows; partner with Risk & Compliance.
- Liaise with Product & Engineering on basic data integrations (credit bureaus, utility APIs) and UI refinements.
First-Line Training:
- Lead initial training sessions; walk new hires through tools, processes, and quality checkpoints.
- Host weekly “Verification Retrospectives” to capture learnings and drive continuous improvement.
Requirements
- Education: Bachelor’s Degree in Finance, Business, Data Analytics or related.
- Experience: 1–2 years as a Verification Officer or Field Credit Officer at a fast-moving fintech or digital lender, with proven ownership of end-to-end processes.
- Technical Skills: Excel power-user; quick to learn SQL or BI dashboards. Skilled at creating flowcharts and written guides.
- Startup DNA: Thrive in ambiguity, roll up your sleeves, iterate fast, and always ask, “How can this scale?”
- Core Competencies: Exceptional attention to detail, strong written & verbal communication, solid grasp of Nigerian credit-risk fundamentals and CBN KYC/AML guidelines.
Why You’ll Thrive
- Ground-Floor Impact: Shape the playbook and processes that onboard our first 100,000 loan customers.
- Visible Growth: Exec leadership exposure, and fast track to Credit Operations management
- Ownership & Learning: Hands-on role with end-to-end responsibility; perfect for builders who want to see their work drive real business outcomes.
What We Will Offer You
- A competitive salary with exciting benefits
- Flexible and remote working so you can do your best work
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities
- Core benefits such as medical, life insurance, and access to retirement planning
- An inclusive culture that celebrates what makes you unique
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online