FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the position below:
Job Title: Senior Business Analyst – Operations
Location: Lagos
Job type: Full-time
Role Overview
- The Senior Business Analyst – Operations will be responsible for conducting analysis across Supply Chain, Retention, and Onboarding teams under the operations umbrella.
- This role plays a key part in optimizing processes, identifying inefficiencies, implementing controls, and supporting strategic decision-making.
- The Senior Business Analyst will report directly to the Operations Director.
Key Duties
Data Analysis and Reporting:
- Analyze key metrics across Supply Chain, Retention, and Onboarding functions to identify trends and areas for improvement.
- Develop and maintain dashboards to track key performance indicators (KPIs).
- Present data-driven insights to senior management to support strategic decisions.
Process Optimization & Efficiency:
- Identify inefficiencies in logistics, retention, and onboarding processes and propose improvements.
- Support leadership in implementing automation and streamlined workflows.
- Work closely with teams to ensure operational efficiency and cost-effectiveness.
- Implement controls and standardized processes to ensure consistency and monitoring.
Cross-Functional Collaboration:
- Partner with logistics, customer success, and finance teams to execute operational initiatives.
- Act as a liaison between departments, ensuring alignment on key projects.
Strategic Planning & Decision Support:
- Assist in developing operational strategies to improve performance and reduce costs.
- Provide data-backed recommendations to enhance decision-making.
- Support business growth initiatives by leveraging operational insights.
Requirements
Qualifications and Skills:
- Bachelor’s Degree in Engineering, Business Administration, Data Analytics, Supply Chain, or a related field (MBA is a plus).
- Minimum of 3-5 years of experience in operations analysis, data analytics, or business strategy.
- Advanced proficiency in Excel and SQL (mandatory).
- Experience with Tableau as the primary BI tool.
- Strong analytical and problem-solving skills, with the ability to extract insights from large datasets.
- Strong communication skills to present complex data clearly.
- Ability to adapt to a fast-paced, dynamic work environment.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Remote work
- Paid Time Off.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Recruitment Process
- A screening call with a member of the recruitment team for 30 minutes.
- Assessment / Case Study
- Technical interview with the hiring manager for 30 to 60 minutes.