TeamAce Limited – Our client, a leading health facility company, is recruiting to fill the position below:
Job Title: Customer Support Officer
Location: Lagos
Employment Type: Full-time
Job Summary
- As our Customer Support, you will be responsible for receiving, processing, and dispatching emergency medical calls and coordinating responses with appropriate medical personnel.
- This position involves handling incoming calls, prioritizing cases, dispatching first responders, providing psychological support, and ensuring compliance with our policies and procedures.
Responsibilities
- Receive and evaluate all incoming calls to determine the situation’s urgency and assign case priority.
- Use the technology platform to dispatch first responders to the scene of emergencies efficiently
- Maintain accurate and detailed documentation of all calls, dispatch activities, and client records.
- Handle complaints or other concerns professionally to ensure client satisfaction and uphold our reputation.
- Offer psychological and emotional support to patients, their families, and friends during emergencies.
Requirements
- Bachelor’s Degree
- 1 – 2 years experience in a fast-paced customer service role.
- Problem-solving mindset with a positive and proactive attitude.
- Proactive, resourceful, and able to anticipate the needs of the Managing Director.
Salary
N120,000 – N150,000 Monthly.
Application Closing Date
28th February, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online