OptiHuman Consulting Limited – Our client is a foremost Travel Management Company operating across the country, with a reputation for delivering excellent customer service to travel agents, corporate and individual clients.
They are recruiting to fill the position below:
Job Title: Head of Visa Division
Locations: Ikeja and Victoria Island – Lagos
Job Summary
- The Head of Visa Division is responsible for managing and driving the growth of visa processing services for both online and offline clients.
- This role ensures seamless operations, compliance with global regulations, and excellent customer service for B2C, B2B, and corporate clients.
- The ideal candidate will oversee visa advisory, application processing, and partnerships with embassies and consulates while implementing strategies to enhance service delivery and revenue.
Specific Responsibilities
Strategic Management:
- Develop and execute the division’s strategy to align with the company’s overall objectives for both online and offline channels.
- Identify new market opportunities, expand service offerings, and establish partnerships with embassies, consulates, and visa facilitation centers.
- Drive revenue growth through innovative service packages, upselling, and cross-selling to clients.
Operational Excellence:
- Oversee end-to-end visa processing operations, ensuring accuracy, timeliness, and compliance with international and local regulations.
- Standardize workflows and implement technology solutions to streamline visa application processes.
- Maintain a robust database of visa requirements for various destinations and ensure timely updates.
Customer Relationship Management:
- Provide top-notch visa advisory services to clients, ensuring a smooth and hassle-free experience.
- Build strong relationships with key clients, including individuals, corporates, and travel partners.
- Monitor customer feedback and implement improvements to enhance satisfaction and loyalty.
Team Leadership:
- Lead, train, and motivate the visa services team to deliver exceptional service.
- Establish performance metrics and conduct regular reviews to ensure operational efficiency.
- Foster a collaborative and results-driven work environment.
Compliance and Risk Management:
- Ensure adherence to all legal and regulatory requirements for visa processing services.
- Mitigate risks by maintaining proper documentation, verifying client information, and addressing potential fraud or compliance issues.
- Stay updated on changes in immigration policies, travel restrictions, and geopolitical developments.
Data and Reporting:
- Analyze data on visa applications, processing times, and client demographics to identify trends and opportunities.
- Prepare and present periodic reports to senior management, highlighting performance, challenges, and recommendations.
- Implement tracking and reporting systems to monitor success metrics such as application approvals and revenue growth.
Requirements
- Bachelor’s degree in Business Administration, International Relations, or a related field.
- A Master’s degree or professional certification in Travel and Tourism Management is an advantage.
- Minimum of 6 years of experience in visa processing or travel services, with at least 3 years in a leadership role.
- Proven track record of managing visa services for B2B and B2C clients.
- Proficiency in visa application platforms and CRM tools.
- Knowledge of global immigration policies, visa regulations, and travel requirements.
- Strong ability to manage and inspire a diverse team.
- Commitment to delivering exceptional customer experiences.
- Ability to align operational goals with business objectives.
- Aptitude for resolving complex issues and implementing process improvements.
- Excellent interpersonal and written communication skills for engaging clients, stakeholders, and team members.
- Improved operational efficiency in visa processing services.
- Increased customer satisfaction and loyalty through seamless service delivery.
- Revenue growth from visa services across both online and offline platforms.
- Strong relationships with embassies, consulates, and corporate partners.
Compensation and Benefits
Attractive.
Application Closing Date
24th February, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Only qualified applicant will be contacted.