PG Consulting Limited – Our Client, an Integrated Information Technology Company is recruiting to fill the position below:
Job Title: Customer Experience Manager
Location: Surulere, Lagos
Employment Type: Full-time
Job Description
- We are seeking to buoy our workforce with suitably qualified candidates who perfectly fit into the following existing and new roles in its ICT technical operations.
Responsibilities
- Oversee the hiring, orienting, and training of an organization’s customer experience team
- Define and implement standards/procedures for ensuring optimal customer experience
- Conduct surveys to gather information on customer opinion of rendered services
- Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company
- Liaise with the production and creative departments to ensure delivery of high quality products and services
- Establish communication mediums through which customers can readily contact a company and vice versa
- Oversee the restructuring of an organization into a customer-focused establishment
- Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service
- Prepare and manage annual budgets in achieving set objectives and goals
- Conduct studies and research to discover new techniques necessary for improving customer experience
- Organize training programs for customer experience representatives in order to update their job knowledge and enhance their skills
- Oversee the merchandising of products in an outlet to ensure it entices purchase
- Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
- Attend seminars, workshops, and conferences to improve on existing job knowledge.
Qualifications
- B.Sc / HND in a relevant field
- Minimum of 5 years’ experience in Customer Experience role, of which 3 should be a managerial position
- Relevant certifications would be desirable
- Very strong written and verbal communication skills
- Analytical mindset and knowledge
- Excellent presentation skills
- Ability to oversee and manage multiple projects.
Application Closing Date
28th January, 2025.
How to Apply
Interested and qualified candidates should forward their CV/Resume to: jobs@pgconsultingng.com using the job title as the subject of the mail.