Operations Manager at Goldplates Feast House


Goldplates Feast House

Goldplates Feast House, a reputable restaurant, is recruiting suitable candidates to fill the position below:

Job Title: Operations Manager

Location: Lekki Phase II, Lagos
Employment Type: Full-time
Department: Operations
Industry: Quick Service Restaurant (QSR)

Job Summary

  • The Operations Manager oversees and coordinates the daily operations of multiple QSR outlets, ensuring efficiency, profitability, and adherence to company standards.
  • The role involves managing staff, optimizing operational processes, ensuring customer satisfaction, and driving business growth through operational excellence.

Key Responsibilities

  • Operational Leadership:
    • Oversee the smooth operations of multiple outlets, ensuring consistent quality and service delivery.
    • Implement and monitor operational standards, policies, and procedures.
    • Conduct routine outlet visits to ensure compliance with company standards and resolve operational challenges.
  • Staff Management:
    • Recruit, train, and mentor outlet managers and their teams.
    • Monitor staff performance, set goals, and conduct regular performance evaluations.
    • Foster a positive work environment to motivate and retain employees.
  • Customer Experience:
    • Ensure that all outlets deliver exceptional customer service.
    • Address customer feedback and implement improvements to enhance satisfaction.
    • Monitor service trends and adjust operational strategies to meet customer expectations.
  • Inventory and Supply Chain Management:
    • Oversee inventory control and procurement processes to prevent stockouts or excesses.
    • Ensure proper handling and storage of inventory to minimize waste and maintain quality.
    • Collaborate with suppliers to secure quality products at competitive prices.
  • Financial Management:
    • Develop and manage budgets for each outlet, ensuring profitability.
    • Monitor revenue, costs, and key financial metrics to identify opportunities for improvement.
    • Analyze sales data and implement strategies to achieve financial targets.
  • Compliance and Safety:
    • Ensure all outlets adhere to health, safety, and food hygiene regulations.
    • Conduct routine audits to maintain compliance with company and regulatory standards.
    • Stay updated on industry regulations and implement necessary operational changes.
  • Process Improvement and Strategy:
    • Identify inefficiencies in operations and implement solutions to improve productivity.
    • Lead the introduction of new processes, technologies, and initiatives to enhance operations.
    • Collaborate with marketing and product development teams to align operational strategies with business goals.
  • Reporting:
    • Prepare and present operational performance reports to senior management.
    • Track key performance indicators (KPIs) and implement strategies to improve results.

Qualifications and Skills
Education:

  • Bachelor’s Degree in Business Administration, Hospitality Management, or a related field. An MBA is an added advantage.

Experience:

  • 5+ years of experience in a managerial role within the QSR or hospitality industry.
  • Skills:
    • Strong leadership and team management abilities.
    • Excellent organizational and multitasking skills.
    • In-depth knowledge of QSR operations, including customer service, inventory, and supply chain management.
    • Proficiency in financial management and reporting.
    • Strong analytical and problem-solving skills.
    • Exceptional communication and interpersonal skills.
  • Others:
    • Ability to work in a fast-paced environment and handle multiple priorities.
    • Flexibility to visit our various outlets
    • Proximity to the Island is important.

Application Closing Date
27th December, 2024.

How to Apply
Interested and qualified candidates should send their CV to: recruitment4jen@gmail.com using the Job Title as the subject of the mail.