ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.
We are recruiting to fill the position below:
Job Title: Service Fulfillment and Support Engineer
Location: Ibadan, Oyo
Employment Type: Full-time
Job Summary
- We are currently seeking a service fulfillment and Support Engineer to join our Ibadan team, to improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customer.
Responsibilities
- Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
- Retail Customers: Restore service failures within 24 hours of its occurrence.
- Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incident
- Identify, plan and execute nodes/segment that require preventive maintenance on the network.
- Liaise with NSD in preparing bid documents and preparing technical documentation for presentation during presales engagement.
- Ensure weekly support status reports are done and submitted timely for review.
- Provide backend support to FSE in integrating new customers to the network or providing customer’s link upgrade.
- Timely delivery and completion of Assigned projects.
- Draft out project implementation plan (PIP) for new projects and installations and ensure strict adherence.
- Managing Pre-Installation procedures (site survey), and actual Installation, integration and maintenance of microwave radio links.
- Ensure no stock-out of tools and materials for network implementation and for fault support.
Qualifications and Requirements
- B.Eng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)
- CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
- At least 2 years in the telecommunications industry,
- Customer centric and stakeholders’ management.
- Good LAN/WAN network design and implementation skills.
- Ability to solve complex problems in the shortest available time using honed analytical skills.
- Good interpersonal skills with customers, vendors and members of team.
- Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, BGP, OSPF, RIP etc.).
- Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
- Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
- Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
- A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN, DMVPN.
- Knowledge and experience with network security (IPSec Firewalls) is desirable.
- A hand on experience with OSPF and BGP is desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
- Must be able to follow multiple simultaneous projects to completion with minimal supervision.
- Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
- Strong telecommunications transmission skills (both Optical and wireless), IP design skills, in depth knowledge of IP Network Troubleshooting.
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
- Hardworking and Tenacious.
- Performance driven.
- Sharp analytical and logical reasoning.
- Work effectively with own initiative and with minimal supervision and also as a part of a team.
Application Closing Date
27th November, 2024.
Method of Application
Interested and qualified candidates should:
Click here to apply online