Payment Gateway and Transaction Processing Support Officer at Wema Bank Plc


Wema bank

Wema Bank Plc – Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position below:

Job Title: Payment Gateway and Transaction Processing Support Officer

Location: Lagos
Employment Type: Full Time

Job Summary

  • We’re seeking a skilled technical professional to provide expert support and technical assistance for our payment gateway and transaction processing services platform integration and optimization.
  • The ideal candidate will have a strong understanding of payment processing technologies, full stack software development expertise excellent, problem-solving skills, and the ability to communicate complex technical information to clients and internal teams.

Responsibilities
Technical Support:

  • Integration: Integrate ALATPAY’s API into various platforms (websites, mobile apps, etc.) using programming languages like PHP, Python, Ruby, or JavaScript.
  • Payment Gateway Setup: Configure and customize ALATPAY’s payment gateway to meet client requirements.
  • API Documentation: Follow ALATPAY’s API documentation to ensure accurate implementation.
  • Testing and Debugging: Test and debug integrations to ensure smooth payment processing and error handling.
  • Security Compliance: Ensure compliance with security standards (PCI-DSS, etc.) to protect sensitive customer data.
  • Maintenance and Updates: Perform regular maintenance, updates, and troubleshooting to prevent integration issues.
  • Collaboration: Work with cross-functional teams (design, product, etc.) to ensure seamless payment experiences.
  • Documentation: Maintain accurate records of integrations, configurations, and troubleshooting processes.
  • Respond to client inquiries and resolve technical issues
  • Troubleshoot payment processing errors and exceptions
  • Provide timely and effective solutions to clients
  • Transaction Monitoring:
  • Monitor transaction activity for errors, fraud, and security issues.
  • Investigate and resolve transaction discrepancies
  • Transaction Monitoring:
  • Technical Configuration:
  • Configure and test payment gateway integrations
  • Ensure seamless client onboarding and integration
  •  Documentation and Knowledge Base:
  • Maintain accurate technical documentation and knowledge base
  • Develop and update technical guides and FAQs
  • Work closely with sales, client success, and development teams

Collaboration:

  • Ensure effective communication and issue resolution
  • Security and Compliance:
  • Stay up to date with industry security standards and regulations (e.g., PCI-DSS)
  • Ensure compliance and security best practices in technical configurations

Requirements
Competencies, Skills & Attributes:

  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • Proven experience (2+ years) in payment processing, fintech, or a related industry
  • Programming skills: Proficiency in languages like PHP, Python, Ruby, or JavaScript.
  • API integration experience: Familiarity with API integrations and payment gateways.
  • Strong technical skills in payment gateway technologies and integrations
  • Excellent problem-solving, analytical, and communication skills
  • Ability to work in a fast-paced environment, meeting deadlines and targets
  • Attention to detail: Meticulous attention to detail to ensure accurate implementations.
  • Communication skills: Effective communication with teams and clients.
  • Security knowledge: Understanding of security standards and best practices.

Knowledge:

  • Understand financial institution 
  • Banking policies 
  • Electronic channels management
  • Performance management
  • Organizational strategies
  • Risk management
  • Business performance improvement
  • Budgeting, planning and control.

Benefits

  • Healthcare 
  • Parental Leave (Paternity and Maternity)
  • Year-End Bonus (13th month)
  • Company Events
  • Competitive Pay
  • Leave Allowance.

Application Closing Date
30th September, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online