Customer Service Experience Executive at a Fintech Company – Pruvia Integrated Limited


Pruvia Integrated Limited

Pruvia Integrated Limited – Our client, a Fintech company, is recruiting to fill the position below:

Job Title: Customer Service Experience Executive

Location: Lekki Phase 1, Lagos
Employment Type: Full Time
Company: Fintech

Job Brief

  • We are seeking a knowledgeable and customer-oriented Customer Experience Executive to support our clients in the fintech sector.
  • The ideal candidate will provide exceptional service, handle inquiries about finance and services, and ensure customer satisfaction in all interactions.

Responsibilities

  • Develop and implement customer experience strategies.
  • Analyze customer feedback and behavior data.
  • Identify areas for improvement in the customer journey.
  • Collaborate with product and tech teams to enhance user interfaces.
  • Manage customer support operations and teams.
  • Establish and monitor customer satisfaction metrics.
  • Drive initiatives to increase customer retention and loyalty.
  • Ensure compliance with financial regulations in customer interactions.
  • Adapt and respond to different types of customer characters.
  • Handle large amounts of incoming calls, messages, and emails.
  • Follow communication guidelines and policies.

Requirements

  • B.Sc. / HND in a related field.
  • 3 – 5 years of proven customer support experience, ideally in fintech or financial institutions.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Track record of over-achieving quotas.
  • Experience in contacting potential clients through cold calls and emails.

Salary
Negotiable.

Application Closing Date
31st August, 2024.

How to Apply
Interested and qualified candidates should send their CV to: careers@pruviaintegrated.com using the Job Title as the subject of the mail.