Customer Experience / Online Associate at a Fashion House – Amani Advisory Limited


Amani Advisory Limited

Amani Advisory Limited – Our client is a fashion house that specializes in designing and creating luxury custom dresses.

They are recruiting to fill the position below:

Job Title: Customer Experience / Online Associate

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

  • The Customer Experience/Online Associate will play a key role in providing excellent customer service and support to our online customers, ensuring a seamless and enjoyable experience.

Responsibilities

  • Respond to customer inquiries and complaints via email, phone, and chat with professionalism and courtesy.
  • Provide information about products, services, and orders to customers.
  • Process returns and exchanges, ensuring customer satisfaction.
  • Maintain a high level of product knowledge to assist customers effectively.
  • Track and report on customer feedback and issues to improve the overall customer experience.
  • Interact with followers, reposting content, responding to comments and messages, and fostering meaningful conversations to build relationships.
  • Represent the Company in a positive and professional manner on all platforms.
  • Ensure all communication aligns with Company’s brand voice and values.
  • Collaborate with other team members to ensure a cohesive brand image.
  • Work closely with the marketing and sales teams to align customer service and social media efforts with overall brand goals.
  • Prepare reports on customer service metrics and social media performance for review by management.
  • Process customer orders, ensuring accurate picking, packing, and shipping of products.
  • Coordinate with courier services and shipping partners for timely and cost-effective delivery of orders.
  • Handle order tracking and provide updates to customers and the customer service team.
  • Manage the logistics of returns and exchanges, including receiving returned items, processing refunds or exchanges, and restocking items.
  • Maintain accurate records of inventory levels, shipments, and returns.
  • Analyze logistics data to identify trends, inefficiencies, and areas for improvement in the supply chain.
  • Ensure compliance with shipping regulations, customs requirements, and import/export laws.

Requirements

  • BSc in Public relations, Mass Communication or a related field.
  • Strong knowledge of quality control standards and procedures.
  • Excellent negotiation, communication, and interpersonal skills.
  • Proficiency in Microsoft Office Suite and familiarity with inventory management software.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Excellent customer service skills.
  • Strong analytical and problem-solving skills, with the ability to identify issues, analyze causes, and implement effective solutions.
  • Excellent communication skills, both verbal and written, with the ability to communicate effectively.
  • Ability to work independently with minimal supervision and collaborate effectively in a team environment.
  • Commitment to upholding high standards of quality, integrity, and professionalism in all aspects of work.

Salary
N150,000 / month.

Application Closing Date
5th September, 2024.

How to Apply
Interested and qualified candidates should send their CV to: talent.amanisolutions@gmail.com using the position as the subject of the