The Norwegian Refugee Council (NRC) is an independent, humanitarian, non-profit, non-governmental organisation. We provide assistance, protection and durable solutions to refugees and internally displaced persons worldwide. What is NRC? NRC promotes and protects the rights of refugees and people who have been displaced within their own country. We take action during situtations of armed conflict, and engage in other contextes where our competences will add value. The majority of our 5000 staff members are national employees in NRC’s projects in around 25 countries worldwide. All our projects are supervised by the NRC Head Office in Oslo. NRC was established in 1946 under the name Aid to Europe, to assist refugees in Europe after World War II. Today NRC is organised as an independent, private foundation. We cooperate closely with the UN and other humanitarian organisations, around the world as well as in Norway. What does NRC do? Programme Activities: NRC’s main activity is the deliverance of humanitarian aid through programme activities in the field. NRC specialises in five programme areas, or core competences – Shelter, Food Security, Water, Sanitation and Hygiene (WASH), Education, and Information Counselling and Legal Aid (ICLA). The core competences are adaptive to different contexts and mutually reinforcing.
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 3 years
- Location: Borno
- City: Maiduguri
- Job Field: NGO/Non-Profit
JOB DESCRIPTION
These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Monguno, Biu, Mubi, Pulka and Gwoza.
We are looking for people who are passionate about helping refugees and people forced to flee.
If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic and passionate Monitoring, Evaluation and Learning Coordinator to join our team in Maiduguri Area Office, Borno State. You will be responsible to establish and implement systems to promote evidence-based decision-making, programme and project performance, and internal management. The MEL Coordinator will contribute to quality programming through supporting access to and use of relevant and timely information on programme scale, relevance, and effectiveness. Within this context, the MEL Project Coordinator will provide technical support to in-country staff pertaining to MEL and build capacity in the country mission by identifying and supporting the implementation of effective, cost efficient and meaningful MEL systems.
Generic Responsibilities:
- Line management responsibilities for directly reporting staff. This includes the performance management process; setting clear goals aligned to country strategy and priorities, and to follow up and support staff’s achievement. Furthermore, responsible for key processes as workforce planning, recruitment, staff induction, staff development and Duty of Care.
- Support and contribute to the development and implementation of MEL systems, including MEL Standard Operation Procedures, guidance, and tools.
- Participate in programme design and proposal discussions, including theory of change development, log frame design and budgeting for MEL.
- Support programme staff in planning for and executing MEL, including, data collection methodology and tools and data management, analysis, and use.
- Support the implementation, dissemination and use of evaluations, assessments and monitoring data in programme development, adjustment, or review.
- Contribute to organisational learning through supporting specific analysis, lessons learned and reports.
- Capacity building and training of programme and MEL support staff on MEL technical and conceptual areas.
- Contribute to the design of MEL staffing structure and resourcing, including collaboration with programme staff to identify and plan for MEL needs.
- Adherence to NRC policies, and a specific responsibility for the NRC MEL functions policies and procedures.
Specific Responsibilities:
- Work closely with partners’ programme teams to ensure smooth function of the MEL system including internal and external reporting.
- Lead the design and review of the MEL pack, which includes the Indicator Performance Tracking Log Frame, Activity Tracking Table, and MEL Plan. Maintain an updated indicator tracker.
- Provide technical guidance and lead the capacity building of the consortium partner staff and stakeholders on implementing MEL within the project, including capacities for data collection, storage, indicator definition, and reporting.
- Take the lead on project output and outcome monitoring and ensure that information reporting and sharing of systems fulfil the needs of the consortium, communities, government, relevant agencies, donors, and other stakeholders, and are in line with MEL standards.
- Lead the documentation and sharing of MEL reports that facilitate evidence-based decision-making, both internally and externally with partners and donors.
- Support and ensure data generated through various data collection activities are of high-quality.
- Develop sampling strategies, questionnaires, data collection, research protocols, as well as conduct data analysis and write up reports for MEL exercises.
- Coach and mentor partners staff members to develop their skills and ensure high-quality evidence-based reporting as well as support efforts to enhance agency’s MEL systems and standards by developing SOPs and technical guidelines.
- Assist in implementation of the Complaint Response and Feedback Mechanism (CRFM) for the consortia by creating needed grievance tools.
- Participate in logframe design during project proposal process to support on indicator formulation.
- Complete data analysis of outcome data and support with qualitative data analysis as well as internal/external reporting where necessary.
- Carry out lessons learned exercises and after-action reviews and other learning activities as agreed and discussed with the senior management and program staff.
- Reporting output and outcome data in Global Output and Outcome Reporting System (GORS).
QUALIFICATIONS
Generic Professional Competencies
- At least 3 years’ experience in an international NGO preferably in an emergency or post-conflict setting, including M&E capacity and systems development
- Thorough experience with and knowledge of principles and current approaches to monitoring and evaluation in relief and development programs, using both quantitative and qualitative methods
- Understanding of data and information needs for program management and decision making
- Experience in facilitating the capacity building efforts of diverse colleagues, including local partner agencies
- Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring and other formal and non-formal methods
- High level English language proficiency (speaking, reading, writing)
- Analytic and computer skills, including MS Office (Word, Excel, Outlook, PowerPoint, Access) and quantitative analysis (SPSS preferred)
- Experience using Power BI. Knowledge of SPSS, STATA, Epi Info , or other data processing tools (desirable)
Context Related Skills, Knowledge and Experience
- Knowledge of NGOs operations and humanitarian sector dynamics in Borno State is an advantage
- Demonstrated background and knowledge of major humanitarian donors, particularly BHA (Bureau for Humanitarian Assistance), UNICEF (United Nations Children Fund), ECHO (European Civil Protection and Humanitarian Aid Operations), and UNHCR (UN High Commissioner for Refugees)
- Good communication and interpersonal skills
- Strong organisational and team working skills
- Good cultural awareness and sensitivity
- Highly approachable, trustworthy and confidential
- Advanced English Language level (Business English is a plus)
- Knowledge of the NGO operations and the dynamics of the humanitarian sector is a plus
- Analytic and computer skills, including MS Office (Word, Excel, Outlook, PowerPoint, Access).
- Ability to synthesise a considerable volume of technical material.