Retail Tac Engineer at ipNX Nigeria Limited



ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Retail Tac Engineer

Location: Lagos
Category: Outsourced

Purpose of the Job

  • The Retail Tac Engineer is responsible for ensuring efficient service delivery to the customers and ensure customer satisfaction for all new services and support related service.
  • He will have the responsibility of contributing towards the research, design and implementation of functionality that will propel ipNX products and market-leading solution to the next level.
  • Also, he is to Provide technical support through collaborative partnership to deliver high quality and reliable network performance. 

Responsibilities

  • Restore service failures for Corporate Customers within 4 hours of its occurrence.
  • Provide high level system design and the development of proofs of solution and value.
  • Ensure consistent Preventive Maintenance.
  • Implement an FTTH Monitoring Application to Improve MTTR for Faults.
  • Investigate, design, plan, and coordinate implementing infrastructure technology for IT networks.
  • Document and communicate / escalate critical issues and recommending quick solutions to minimize business disruption due to infrastructure support issues.
  • Drafting of progress reports which must be clear, concise, comprehensive, and easy-to-understand by stakeholders and key decision makers.
  • Contribute towards prospect specific inquiries/scoping projects around implementation, Support models, technical configuration, security and/or data integration.
  • Adhere to controls to provide security for operating systems, software, and data.
  • Maintain technical documentation and database information for the all networks and circuits.
  • Manage maintenance and repair programs, making sure systems don’t break down.
  • Ensure new equipment meets regulatory and client’s requirements.

Educational Qualifications & Functional Skills

  • B.Eng Computer Engineering, B.Eng Electrical Electronics or any IT related Degree. (2.2 / Upper credit).
  • CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
  • Customer centric and stakeholders management.
  • Good LAN/WAN network design and implementation skills.
  • Ability to solve complex problems in the shortest available time using honed analytical skills.
  • Good interpersonal skills with customers, vendors and members of team.
  • Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
  • Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).

Application Closing Date
30th March, 2022.

Method of Application
Interested and qualified candidates should send their CV to: resume@ipnxnigeria.net using the Job Title as the subject of the email.

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