Customer Success Representative at Prestigious Consulting Group



Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management.

We are recruiting to fill the position below:

Job Title: Customer Success Representative

Location: Yaba, Lagos
Employment Type: Full-time

Job Duties

  • Manage Large Amounts Of Incoming Calls
  • Generate Sales Lead
  • Identify And Assess Customers’ Needs To Achieve Satisfaction
  • Build Sustainable Relationships And Trust With Customer Accounts Through Open And Interactive Communications.
  • Provide Accurate, Valid And Complete Information By Using The Right Methods/Tools
  • Handle Customer Complaints, Provide Appropriate Solutions And Alternatives Within The Time Limits;
  • Follow Up To Ensure Resolution
  • Keep Records Of Customer Interactions, Process Customer Accounts And File Documents
  • Follow Communication Procedures, Guidelines And Policies
  • Take The Extra Mile To Engage Customers
  • Send weekly emails to customers informing them of new and existing information about Jekalo services.

Requirements

  • Candidates should possess a Bachelor’s Degree in relevant fields with 1 – 2 years work experience.
  • Strong Phone Contact Handling Skills And Active Listening
  • Familiarity With Customer Relationship Management(CRM) Systems And Practices, Ms Excel, Ms Word
  • Customer Orientation And Ability To Adapt/Respond To Different Types Of Characters
  • Excellent Communication And Presentation Skills
  • Ability To Multitask, Prioritize And Manage Time Effectively
  • Minimum Educational Qualification- HND/BSC

Salary
N60,000 monthly.

Application Closing Date
20th January, 2022.

How to Apply
Interested and qualified candidates should send their Curriculum Vitae to: hrprestigiousconsulting@outlook.com using the Job Title as the subject of the email.

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