Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management.
We are recruiting to fill the position below:
Job Title: Customer Success Representative
Location: Yaba, Lagos
Employment Type: Full-time
- Manage Large Amounts Of Incoming Calls
- Generate Sales Lead
- Identify And Assess Customers’ Needs To Achieve Satisfaction
- Build Sustainable Relationships And Trust With Customer Accounts Through Open And Interactive Communications.
- Provide Accurate, Valid And Complete Information By Using The Right Methods/Tools
- Handle Customer Complaints, Provide Appropriate Solutions And Alternatives Within The Time Limits;
- Follow Up To Ensure Resolution
- Keep Records Of Customer Interactions, Process Customer Accounts And File Documents
- Follow Communication Procedures, Guidelines And Policies
- Take The Extra Mile To Engage Customers
- Send weekly emails to customers informing them of new and existing information about Jekalo services.
- Candidates should possess a Bachelor’s Degree in relevant fields with 1 – 2 years work experience.
- Strong Phone Contact Handling Skills And Active Listening
- Familiarity With Customer Relationship Management(CRM) Systems And Practices, Ms Excel, Ms Word
- Customer Orientation And Ability To Adapt/Respond To Different Types Of Characters
- Excellent Communication And Presentation Skills
- Ability To Multitask, Prioritize And Manage Time Effectively
- Minimum Educational Qualification- HND/BSC
Application Closing Date
20th January, 2022.
How to Apply
Interested and qualified candidates should send their Curriculum Vitae to: firstname.lastname@example.org using the Job Title as the subject of the email.