Customer Care Agent at Chiji14xchange


Chiji14xchange – We are a digital currency exchange providing trading solutions to users all over; as we lead the journey to an innovative future, one trade at a time. Our purpose at Chiji14xchange is to help usher Africa into the digital age, To make Storage and Transfer of money easy and affordable, hence promoting trade and improving the day to day life of Africans.

We are recruiting to fill the position below:

Job Title: Customer Care Agent

Location: Sangotedo, Lagos
Employment Type: Full-time

Responsibilities

  • Manage incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Online customer management and ability to resolve issues.

Requirements

  • Candidates should possess a Bachelor’s Degree / HND / OND qualification with a minimum of 1 year work experience.

Application Closing Date
18th January, 2022.

Method of Application
Interested and qualified candidates should send their CV to: olalekan@chiji14xchange.com using the Job Title as the subject of the email.

Note: Residence within Lekki / Epe Axis is a criteria.

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