Enterprise Support Engineer at a Major Internet Service Provider – Proten International, Lagos.


Job Vacancies – English – Brookfield School

Proten International – Our client, a major Internet Service Provider in Nigeria is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Enterprise Support Engineer

Location: Lagos
Employment Type: Full-time

Roles and Responsibilities

  • Provide end-to-end support for Enterprise services in terms of implementation, day-to-day operations and, monitoring and reporting.
  • Maintain faster Response time to meet SLA.
  • Responsible for preventive & corrective measures to meet network target KPIs.
  • Responsible for fault and performance management of the network.
  • Escalate with other network teams to resolve customer related issues within SLA.
  • Coordinate with different departments to ensure timely support & solution to enterprise customers.
  • Provides analysis and root cause diagnosis for customer-related issue for corrective maintenance.

Qualification Requirements

  • Graduate / Diploma in Electronics & Communication or equivalent.
  • CCNA Certification.
  • 1 – 2 years experience.

Knowledge & Skills:

  • Working knowledge of Cisco network switches and routers.
  • Work experience in ISP / Telecom Domain is an add-on
  • In-depth knowledge of switching & routing protocols, IP sub-netting, VLAN, VPN, VRRP, ISIS,
  • OSPF, MPLS, STP, Q-in-Q.
  • Working knowledge of Cisco switching and routing equipment, SD-WAN, WTTH, FTTH, Point-to- point & Point-to-multipoint Radio setup.
  • Knowledge of Network monitoring tools such as PRTG, OP Manager.

Application Closing Date
18th January, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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