Retail Store Manager at Owens and Xley Consults, Ikoyi, Lagos


Job Overview

The Store Manager is responsible for coordinating and overseeing the store’s operations. S/he will formulate strategies, improve performance, procure material and resources and ensure compliance. S/he should be ready to manage team members, find ways to increase quality of customer service and implement best practices across all levels.

 Duties and responsibilities

Administration

  • Handle Human Resources functions (Birthdays, Leave, Induction, staff files etc.)
  • Manage correspondences via phones, WhatsApp and email.
  • Ensure strict compliance and monitoring of organizational rules, policies and standards
  • Supervise staff to ensure that they actively carry out their roles
  • Handle and resolve all clients’ orders and complaints
  • Daily prepare reports.
  • Supervise the pattern samples made
  • Plan all internal and external events with the Creative Director as scheduled.
  • Coordinates daily activities and supervises all employees.
  • Daily keep records of all operating expenditure
  • Daily supervise store operations
  • Monthly collate Taxes
  • Settle the store’s utility bills.
  • Attend events/Fairs and Industry Specific functions as scheduled.
  • Ensure the store is properly cleaned at all times and merchandising is in order.
  • Plan in – store events as scheduled.
  • Work with Creative Director for events as scheduled.
  • Prepare the staff salary schedule
  • Scheduling of tasks for tailors.
  • Handle and resolve all clients’ complaints

Social Media and Communications content

  • Prepare well-structured drafts using digital publishing platforms
  • Create and distribute marketing copy to advertise our company and products
  • Interview industry professionals and incorporate their views in blog posts
  • Edit and proofread written pieces before publication
  • Create content for newsletters as needed
  • Update customers information and database
  • Conduct keyword research and use SEO (search engine optimization) guidelines to optimize content
  • Promote content on social networks and monitor engagement (e.g. comments and shares)
  • Identify customers’ needs and recommend new topics
  • Coordinate with marketing and design teams to illustrate articles
  • Measure web traffic to content (e.g. conversion and bounce rates)
  • Update our websites as needed

Inventory 

  • Daily assist in stock counting
  • Perform quality control check on newly produced inventory
  • Daily carry out quality control checks on newly ordered stock
  • Manage  inventory and procurement from vendors
  • Quarterly decide items to be marked down
  • Name dresses and set price of garments as scheduled.
  • Daily supervise the production of low in stock inventory
  • Daily responsible for supply vendors
  • Reorder stock when low.
  • Daily check inventory and maintain the optimal reorder level.
  • Maintain inventory by implementing purchase plans with all stockists.

Logistics 

  • Daily assign deliveries to the logistics team
  • Daily ensure that all orders are delivered on a timely basis
  • Track monthly payments with logistics company

Qualifications

Educational Qualification

  • Minimum of HND/BSC/BA from a reputable and accredited institution.

Experience

  • Minimum of 2 years’ work experience in a managerial role
  • A background in the fashion industry will be an addition
  • Skills and Requirements
  • Proficiency in the use of Microsoft Office Tools especially Word and Excel
  • Proficiency in the use of social media ads for content including Canva, Lightroom, Mailchimp
  • Knowledge of principles and processes for providing  outstanding customer service
  • Leadership and Supervisory skills and ability to manage situations within the company
  • Excellent interpersonal skills.
  • Relate and network with people
  • Proven work experience as a Content Creator, Copywriter or similar role
  • Portfolio of published articles
  • Hands-on experience with Content Management Systems (e.g. WordPress)
  • Excellent writing and editing skills in English
  • An ability to fact-check long-form content pieces
  • Time-management skills

Salary

N 80, 000 / month

Method of Application

Interested and qualified candidates should forward their CV to: recruitment@owensxley.com using the position as subject of email.

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