Quality Analyst – Tek Expert Costa Rica, Nigeria


Tek Experts Costa Rica – Nigeria

We’re growing rapidly. Would you like to join us?

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.

About the role…

A Quality Analyst is required to be responsible for the continuous improvement of operations support service delivery. As part of a global team the Quality Analyst will be able to provide useful insights regarding delivery of service by identifying gaps in process compliance, customer handling and operational best practices.

What you’ll be doing

Review support service requests in order to monitor compliance with procedures and best practices.
Collaborate with managers regarding improvement areas and educational initiatives.
Document processes and procedures and establish control points to ensure compliance

What you’ll need

Green belt certification and/or quality assurance experience will be considered a plus.
Background in engineering related field.
Experience in support services.
Experience working in a multicultural environment.
Experience developing projects, initiatives or improvement plans.
Fluent in English, both written and conversational.
Experience in presenting to large audiences, both, in presence or virtual.
Positive, energetic and can-do attitude.
Self-motivated and able to work under pressure.
Resilient and able to work in a continuously changing environment.
Detail oriented.

What do we offer in return?

Global opportunities

Generous remuneration package

Premium healthcare and dental care

Annual bonus

Co-funded

Food Vouchers

Free underground parking

Our selection process!
It’ll only take two minutes

Contact
We’ll contact you to tell you a little more about the process

Interview
If your profile matches what we’re looking for, we’ll invite you to an interview where we can get to know each other better

My Career. My Future. My Tek Experts.
If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

Apply here.

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