Customer Service Prepresentative


Achimo Nigeria Limited – Lagos

Key Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
  • Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
  • Conducting product and service quality surveys with customers and recording feedback from time to time;
  • Generating leads for the sales team by screening callers and identifying potential sales opportunities;
  • Supporting the collection of payments by regularly contacting dormant and defaulting customers;
  • Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
  • Working with multiple sales teams and cross-functional teams seamlessly;

REQUIREMENTS;

  • Good communication skills with fluency in both written and spoken English
  • Strong interpersonal skills
  • Maximum 2 years experience in a similar role
  • Basic Microsoft- Excel skills
  • Fluency in a local dialect will be an added advantage

Job Types: Full-time, Permanent

Experience:

  • call center: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Remotely:

  • No

APPLY HERE.

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